Annoying e-mails

4,684

Author

August 20, 2017 07:32 AM

Quote

Hi Kryzon,
Hi Kryzon,

We haven't seen you since 06/29/17 08:33 AM, and a lot has happened at GameDev.net since then.

Check out the latest at https://www.gamedev.net!

GameDev.net

Holy... I've received 4 of these in the last 2 days. Put a cork in it.

At the very least add a "unsubscribe from e-mails like these" option, like the ones you can find at the end of e-mails from decent newsletters (especially the ones that you've opted-in, unlike this one).

Now the only reason I've visited the forums is to complain about this.

--- I've had a bad day.

jbadams

26,386

August 20, 2017 09:10 AM

Sorry for the hassle!

Did you receive all the emails to the same email, from the same account with the site? You should have only received it once. You'll be able to unsubscribe from your profile settings in the section for "notification settings", using the top checkbox.

There's an unsubscribe link (and privacy policy) at the bottom of the email, are you not seeing it? If it's not there, is it just missing outright, or has your browser or email provider perhaps hidden in?

Here's what I'm seeing (red outline added for emphasis):
!unsub.png

Apologies again for the excessive emails, I hope that helps!

- Jason Astle-Adams

khawk

3,752

August 20, 2017 02:17 PM

This was a runaway script that has been fixed.

As far as unsubscribing, you can disable email notifications through your profile settings.

Admin for GameDev.net.

Kryzon

4,684

Author

August 27, 2017 10:38 PM

Hi @jbadams, this is the entire e-mail:

Quote

Hi Kryzon,
Hi Kryzon,

We haven't seen you since 06/29/17 08:33 AM, and a lot has happened at GameDev.net since then.

Check out the latest at https://www.gamedev.net!

GameDev.net
Click here to view our privacy policy GameDev.net

At the bottom there's only that "privacy policy" link. There's no unsubscription link like in the example you posted.

The HTML code of the e-mail is this:

Spoiler

<body bgcolor="#f1f1f1" style="direction: ltr">
       <table cellpadding="0" cellspacing="0" border="0" width="100%" bgcolor="#f1f1f1">
           <tr height="25">
               <td dir="ltr"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
               <td dir="ltr"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
               <td dir="ltr"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
           </tr>
           <tr>
               <td dir="ltr" valign="top"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
               <td dir="ltr" valign="middle" style="font-family: 'Helvetica Neue', helvetica, sans-serif; font-size: 30px; font-weight: 300; color: #262e33; line-height: 48px; padding-left: 10px;">
                   <a href="https://www.gamedev.net/" style="text-decoration: none; color: #262e33; border: 0;">





                           <img src="https://www.gamedev.net/uploads/themes/monthly_2017_06/5942335d92fed_Gamedev-Logo-Update-smaller.png.15822bc46d54a5447347a4fa02990d16.png" alt="GameDev.net" width="423" height="86">

                   </a>
               </td>
               <td dir="ltr" valign="top"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
           </tr>
           <tr height="25">
               <td dir="ltr"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
               <td dir="ltr"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
               <td dir="ltr"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
           </tr>
           <tr>
               <td dir="ltr"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
               <td dir="ltr" width="800" id="main" bgcolor="#ffffff" style="border-top: 10px solid #3f6d98; line-height: 1.5;">
                   <table width="100%" cellpadding="20">
                       <tr>
                           <td dir="ltr" style="font-family: 'Helvetica Neue', helvetica, sans-serif; font-size: 15px; color: #333333; line-height: 21px">


                                   <strong style="font-size: 17px">Hi Kryzon,</strong>
                                   <br>

<p>
Hi Kryzon,
</p>

<p>
We haven't seen you since 06/29/17 08:33 AM, and a lot has happened at GameDev.net since then.
</p>

<p>
Check out the latest at <a href="https://www.gamedev.net" rel="external">https://www.gamedev.net</a>!
</p>

<p>
GameDev.net
</p>

                           </td>
                       </tr>
                   </table>
               </td>
               <td dir="ltr"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
           </tr>
           <tr height="25">
               <td dir="ltr"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
               <td dir="ltr"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
               <td dir="ltr"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
           </tr>


               <tr>
                   <td dir="ltr" valign="top"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
                   <td dir="ltr" valign="middle" align="center" style="font-family: 'Helvetica Neue', helvetica, sans-serif; font-size: 12px; line-height: 18px; padding-left: 10px;">
                       <a href="https://www.gamedev.net/privacy/" style="color: #4a8aca; text-decoration: none; display: inline-block">Click here to view our privacy policy</a>
                   </td>
                   <td dir="ltr" valign="top"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
               </tr>


               <tr>
                   <td dir="ltr" valign="top"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
                   <td dir="ltr" valign="top" width="800" align="center" style="font-family: 'Helvetica Neue', helvetica, sans-serif; font-size: 12px; color: #bdbdbd; line-height: 18px; padding-left: 10px;">
                       GameDev.net
                   </td>
                   <td dir="ltr" valign="top"><img src="https://www.gamedev.net/applications/core/interface/email/spacer.png" width="1" height="1" alt=""></td>
               </tr>

       </table>
   </body>

On 20/08/2017 at 2:17 PM, khawk said:

This was a runaway script that has been fixed.

As far as unsubscribing, you can disable email notifications through your profile settings.

Thank you for fixing it. In case it helps some more, there were four e-mails total arriving at (19 Aug 2017 22:22:10 (UTC), 20 Aug 2017 00:35:06 (UTC), 20 Aug 2017 05:05:15 (UTC) and 20 Aug 2017 07:17:26 (UTC) )

But in terms of unsubscribing, the process could be improved, in my opinion. This is how I rate the UX of different unsubscription procedures, from best to worst:

E-mail has a "unsubscribe here" link at the bottom, and simply visiting the address will automatically unsubscribe you, without the need to login.
E-mail has a "unsubscribe here" link, and visiting it prompts you to login before the operation can finish (this is what Facebook does) .
E-mail has a link at the bottom that leads you to your notification settings in your profile. You need to login, look for and find the setting and then disable it.
E-mail does not have any unsubscription link (the GD.net reminder e-mails being talked about in this thread).

Thanks again.

khawk

3,752

August 27, 2017 11:47 PM

1 hour ago, Kryzon said:

But in terms of unsubscribing, the process could be improved, in my opinion.

The email jbadams listed is a newsletter email and is a different system. The email you received (should have only been once) comes from the site itself via your account and is associated with your notification preferences.

It looks like the template was missing the link that says, "Prefer to stop receiving these emails? Adjust your notification preferences.", which should be on all notification emails from GameDev.net. So that will have to be fixed for those types of emails if they're enabled again.

In fact, you'll receive an email from my reply and quote of your post that will have the link at the bottom, unless you've already changed that notification setting.

Admin for GameDev.net.

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Annoying e-mails

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